Energy Bureau Administrator (client-facing)

Thought about a career in sustainability or energy management?

Combine your world-class customer service and administration skills to kickstart your career in a fast-growing and innovative sector.

Joining our Bureau team opens doors across the organisation, empowering you with foundational skills sought after by a several teams.

You'll be joining a people-centric, multi-award-winning consultancy, recognised as a 'Very Good' company to work for by Best Companies (2023). The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now.

At the forefront of innovation, we're looking for great minds to help us support people on their Net Zero journey.

All you need is:

Logical thinking skills

Exceptional telephone communication skills, with a customer-focused approach

Effective and proactive problem-solving skills

Strong attention to detail

Working experience with Microsoft Office/365, particularly Microsoft Excel

Energy/Utilities Industry experience is desirable, however not essential. Ultimately, we're looking for people whose personal values are aligned with our company values - Our Values The Consultus International Group Limited .

The Role
You'll be responsible for the administration, analytical and general day-to-day functions of the Bureau clients, with a focus on day-to-day delivery of client-focused tasks and assisting the designated Client Manager / Bureau Manager.

The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports.

Common tasks include:

Review client estates monthly for accuracy - check for any additions / deletions

Process all additions, closures and deletions (change of tenancies)

Accurately entering utility invoice/s information into the validation software

Validating the client's 'cost of gas' and 'cost of power' against reports from suppliers

Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required

Daily updating and issuing of clients' reports

Payment files issued (weekly) on the agreed day

Manage any internal, client, supplier and third party queries through to completion

Maintain query logs, internal systems, and fully manage the client's mailbox

Manage disconnection notices within the agreed SLA's

Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff

Accurately update the customer's energy usage data monthly and ensuring profiles are updated per supplier information

Carrying out historic bill validation on an ad-hoc basis

We are invested in you!
We want to build a team for the future, not just today. You'll be given a tailored learning & development plan, flexible working options, and have access to numerous rewards and incentives, including our quarterly profit share bonus scheme!

Salary: £25,000
Numerous incentives & benefits, including quarterly bonus scheme
Standard Hours: 37.5 hours (Choice of working hours; Monday - Friday)
Location: Leicester, LE3 (Hybrid)

Ready to take control of your career? Get in touch!

Committed to Inclusion and Diversity
We encourage suitable applications from a diverse array of talent. For more information about our Disability Confident Commitment, please visit Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK. We may close applications early if we receive a high volume of interest.