Early Life Specialist

This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home.

Job Description What Part Will You Play?

• Responsible for contacting newly boarded customers via phone and email as part of the welcome process.
• Responsible for monitoring customer progress in their first 30 - 90 days, ensuring successful first transactions.
• Identifies common early stage issues and liaises with relevant departments to implement solutions.
• Manages customer relationships and expectations.
• Maintains customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.
• Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
• Conduct scheduled follow ups and offer support or troubleshooting.
• Additional ad hoc duties when required.

Preferred Qualifications

• Excellent phone manner and communication skills.
• Previous experience in a customer facing or account management role is a plus.
• Technical skills, ideally with virtual terminals, eCommerce platforms and Point of sale systems.
• Experience in a customer facing role within ecommerce, payments or fintech industries.

Desired Skills and Capabilities

• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues.
• Soft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred.
• Communication - Effective listener and communicator who is able to establish long lasting customer relationships.

Benefits

• 25 days annual leave
• Private health insurance through VHI healthcare
• Pension scheme with company contributions up to 7%
• Stock purchase options available
• Bike to work scheme