Duty Manager

Duty Manager Jetts Fitness - Clapham Road

Saturday and Evening Availability Required

Role Overview

Location: Jetts Fitness, Clapham Road, London

Contract: 35 hours/week

Salary: £27,000 depending on experience

Reports to: General Manager

Shifts

• Regular Sunday shift
• Weekday evening availability required on some days

About Us

Jetts Fitness is an affordable, boutique-style gym, open 24/7 and built around our members' results. We pride ourselves on offering a warm, welcoming environment where members and staff alike feel valued and motivated.

The Role

As Duty Manager, you'll be the go-to leader on shift - ensuring smooth day-to-day operations, delivering great customer service, supporting sales, and creating energy on the gym floor. You'll play a key part in growing our membership by delivering exceptional tours and follow-ups, while also engaging members through regular fitness classes.

Key Responsibilities

• Be the key sales contact on shift - delivering informative and enthusiastic gym tours
• Make proactive outbound calls to engage new leads and support member retention
• Provide high-quality, welcoming customer service to all members and visitors
• Teach engaging group fitness classes as part of your regular shift pattern
• Follow up leads and manage prospective member communication via our CRM system
• Sign up new members and assist with onboarding to ensure a smooth joining process
• Maintain daily health & safety and cleanliness checks, reporting any issues promptly
• Support the GM in driving retention and following up on payments and queries
• Support and deliver local outreach activities to promote Jetts Fitness in the community
• Contribute to a positive and inclusive gym culture, motivating both members and the PT team
• Use club social media as a tool to engage with current and prospective members
• Keep the gym clean and organised on shift, performing regular walkthroughs and checks
• Take accountability ensuring operational and commercial goals are met

What We're Looking For

• Sales-Focused: You're comfortable using a CRM, making calls, and driving new sign-ups
• Detail-Oriented: You take pride in maintaining safety, cleanliness, and brand standards
• Fitness Experience: Proven experience in a gym or fitness environment
• Qualifications: Minimum Level 2 Fitness Instructor certification (Level 3 desirable)
• Class Confidence: You enjoy teaching and can bring energy to group sessions
• Strong Communicator: You can build rapport in person and over the phone
• Team Player: You support others and help create a high-performance environment
• Community-Minded: You enjoy engaging with the local area and representing our brand
• Shift Ready: Comfortable with evening and weekend work as part of your contracted hours

Why Join Jetts Fitness?

• Be part of a close-knit, community-driven gym that values people over profits
• Play a hands-on role in helping members achieve real results
• Develop your skills as a manager with hands on experience working directly with the general manager of the club
• Develop both your fitness and sales skills in a supportive environment
• Free gym membership and a welcoming team culture
• Ongoing support and development opportunities