Director of Technology ( Customer Experience)

.Director of Technology ( Customer Experience) page is loaded Director of Technology ( Customer Experience)locations: Stratford (2 Redman Place)time type: Full timeposted on: Posted Todaytime left to apply: End Date: March 9, 2026 (10 days left to apply)job requisition id: R032982 Director of Technology (Customer Experience) Internally this role will be known as Director of Fundraising Technology Reports to: Chief Technology Officer Directorate: Chief Operating Office Contract: Permanent Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 8th March :55 Visa sponsorship: Cancer Research UK can consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application. At Cancer Research UK, we exist to beat cancer. We're looking for commercially minded technology leader to join CRUK at a pivotal moment of transformation. As our Director of Customer Experience Technology, you'll shape and lead the platforms, products and data capabilities that power income streams across our mass audiences - enabling millions of supporters to connect with our cause in more meaningful, personalised ways.You'll drive the technology behind our Engage Transformation Programme, integrating relationship management, MarTech and AdTech ecosystems while strengthening the data foundations that make us truly audience-led. You'll champion innovation - including AI and emerging technologies - turning bold ideas into measurable impact with rigour and professionalism. Set strategy: Define and deliver the fundraising technology roadmap, integrating CRM, MarTech, AdTech and data platforms. Lead delivery: Own technology delivery for the Engage Transformation Programme, including CRM, Donation Management, Supporter Journey Management, and Campaign Management. Drive AI adoption: Implement AI and emerging technologies to improve personalisation, optimisation and efficiency. Ensure robust operations: Maintain secure, resilient and cost-effective services with strong governance and supplier management. Lead teams: Build and develop high-performing, inclusive product and engineering teams using agile practices. Partner strategically: Work with senior leaders to align technology with organisational priorities and represent CRUK externally. Proven experience leading large-scale technology transformation in complex, consumer-facing organisations. Strong expertise in CRM, martech/adtech, data integration, digital product management and AI applications in marketing/fundraising. Commercially astute, with experience managing multi-million-pound budgets and strategic supplier relationships. Strategic thinker who balances long-term vision with income targets and operational delivery. Influential leader with strong stakeholder management skills, experienced in matrixed environments and cross-functional collaboration. Accountable and outcome-focused, role-modelling leadership values, building capability and maintaining operational integrity. Adaptable, resilient and motivated by CRUK's mission, using technology to drive measurable impact.Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaborativelyWe're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.You can explore our benefits by visiting our .We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or 0 as soon as possible. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.