Food & Beverage Host

Job title: Food & Beverage Host

Purpose: A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.

Responsible to: F&B Supervisor/Manager

Location and hours: Aldgate East

Service Delivery

• Creating tell-your-mates experiences that make guests want to keep coming back
• Welcome guests, direct them to their tables, and ensure a clean and inviting space.
• Present menus, answer questions about dishes and beverages, and accurately record orders.
• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature.
• Refill drinks, clear used plates, and maintain a clean and organised dining area.
• Process payments, whether by credit card or room charging.
• Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them.
• Ensure tables are set up appropriately, and the dining area is clean and tidy.
• Relay orders accurately, address any issues with preparation, and coordinate service
• Actively look for opportunities to grow revenue.
• Identifying upselling opportunities

Teamwork

• Understand and embody the edyn values
• Constructively challenge, question, seek to improve, evolve and be human
• Contribute to a strong community spirit
• Be objective, fair, ethical, and consistent

What you'll need

Experience:

• Previous experience in a customer-facing role (Food and Beverage preferred) but not necessary.

Skills:

• Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
• Natural influencing skills with a knack for managing expectations
• Communication: Excellent verbal and non verbal communication skills.
• Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
• Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Problem Solving: Able to address customer issues or resolve unexpected situations.
• Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.

Values:

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play

When and where:

• You'll work on a zero hour contract, working from 10 up to 40 hours per week
• We are opening several coffee shops across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke location.