Digital Systems Trainer

The Digital Systems Trainer role is a new position to implement Barchester's digital transformation projects, including e-care planning, electronic rostering, CRM, and HRIS, ensuring full integration, adoption, and future maintenance. The role involves designing training strategies and materials, delivering training across all sites via face-to-face sessions, individual coaching, remote video training, and providing post-training support. The trainer will act as the subject matter expert on digital training and offer guidance on change management throughout the organization.

Main duties of the job

Supporting our digital strategy, the Learning and Development team seeks a Digital Systems Trainer to join the Barchester family. The trainer will be a key member of the Digital Transformation Team, collaborating closely with implementation leads, operations, the L&D team, and project teams. Responsibilities include designing training strategies, delivering training through various methods, and acting as the digital training expert while guiding change management efforts.

About us

Barchester Healthcare is one of the UK's leading healthcare providers, ranking third with over 250 nursing homes and hospitals nationwide. With a robust new builds program, we are expanding rapidly, opening approximately 10 new homes annually over the next three years.

Job responsibilities

Reporting to the Head of Digital Training, the Digital Systems Trainer will be instrumental in implementing digital projects such as e-care planning, electronic rostering, CRM, and HRIS. The role involves designing and delivering training, acting as a digital training subject matter expert, and providing change management guidance. The position requires significant travel across regions, including overnight stays.

Barchester Healthcare is recognized for its outstanding work environment, having received a two-star rating from Best Companies, ranking 11th among health and social care companies, and 14th in the Top 25 Big Companies to Work For in the UK.

Required experience

• Experience delivering digital systems training from inception to implementation, ideally in healthcare
• Experience managing large-scale digital projects across multiple sites
• Strong focus on customer satisfaction for internal stakeholders
• Ability to meet tight deadlines and KPIs
• Teamwork and independent working skills

Person Specification Qualifications

• Experience in delivering digital systems training, preferably in healthcare
• Experience with large-scale digital projects
• Excellent communication skills
• Customer satisfaction focus
• Deadline-oriented and team player
• Attention to detail and good design sense

Disclosure and Barring Service Check

This role is subject to a Disclosure and Barring Service check, in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.