Deskside Support Engineer - 106093

IT Deskside Support Engineer

Dublin | 3-Month Contract | €19.84 per Hour | Onsite 5 Days Per Week

We're recruiting for an IT Deskside Support Engineer to join a leading global financial services organisation based in Dublin.

This is an excellent opportunity for a customer-focused IT Support professional who enjoys providing hands-on technical support in a fast-paced enterprise environment.

The Role

As an IT Deskside Support Engineer, you'll be responsible for providing onsite support to end users, managing incidents and service requests, and ensuring a high level of service across the business.

Key Responsibilities

• Provide onsite deskside support for hardware, software and user-related issues
• Manage incidents and service requests through to resolution
• Troubleshoot Windows operating systems, laptops, mobile devices and peripherals
• Support device deployments, imaging, configuration and asset management
• Assist with user onboarding and offboarding activities
• Administer Active Directory accounts and permissions
• Support Microsoft 365 applications including Outlook and Teams
• Provide meeting room and AV support where required
• Maintain accurate ticket updates and documentation
• Collaborate with wider technology teams to resolve complex issues

Skills & Experience

We're interested in speaking with candidates who have experience in:

• IT Support, Desktop Support, Deskside Support or End User Support
• Windows 10/11 troubleshooting
• Active Directory administration
• Microsoft 365 support
• ServiceNow or similar ITSM/ticketing tools
• Microsoft Intune, SCCM or endpoint management technologies
• Device deployment, imaging and asset management
• Excellent customer service and communication skills
• Supporting users in an enterprise environment

Contract Details

• Location: Dublin
• Working Pattern: Onsite 5 days per week
• Contract Length: 12 months
• Rate: €19.84 per hour

Why Apply?

• Opportunity to work within a global financial services environment
• Enterprise-scale technology exposure
• Collaborative and supportive team culture
• Valuable experience supporting a large corporate user base