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Cybersecurity Product Support Engineer

Posted 15 days 22 hours ago by Segment (Twilio)

Permanent

Full Time

Other

Cork, Cork, Ireland

Job Description

Proofpoint, a global cybersecurity leader, seeks a Product Support Engineer for the Insider Threat Management (ITM) Platform. You will assist customers with technical issues via tickets, phone, email, and chat, collaborating with Engineering and Escalation teams to ensure customer success.

The role requires strong troubleshooting across OS, software, and networking, with a focus on macOS and REST APIs. Salesforce and remote collaboration experience are beneficial for performance and knowledge

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