Cybersecurity Product Support Engineer

Proofpoint, a global cybersecurity leader, seeks a Product Support Engineer for the Insider Threat Management (ITM) Platform. You will assist customers with technical issues via tickets, phone, email, and chat, collaborating with Engineering and Escalation teams to ensure customer success.

The role requires strong troubleshooting across OS, software, and networking, with a focus on macOS and REST APIs. Salesforce and remote collaboration experience are beneficial for performance and knowledge