Customer Support Specialist (Spanish)

• You will work in Lisbon, Portugal
• Experience in the banking area required
• Recruitment Process: Easy online recruitment process (phone call interview)

We are currently hiring experienced Customer Support Specialists for a leading digital banking project (Spanish market). This role requires a background in banking or financial customer service, particularly handling payments, disputes, and vulnerable customers.

Responsibilities:

• Resolve customer queries through chat, calls, or email, aiming for first-contact resolution.
• Manage complex cases from start to finish, building trust and providing excellent service.
• Support fraud investigations, dispute resolution, and complaints handling.
• Identify and assist vulnerable customers, escalating where appropriate.
• Provide feedback and coaching to peers to improve processes and training.
• Adapt to changing business needs and work across multiple systems.

What We Offer

• Base salary with the apartment: €892 gross x 14 times per year
• Bonuses (Christmas allowance, Holiday allowance, Meal allowance): 302€ per month
• Apartment benefit: €200 per month
• Variable Productivity Bonus: Up to €200 per month

OR

• Base salary without the apartment: €1220 gross x 14 times per year
• Bonuses (Christmas allowance, Holiday allowance, Meal allowance): 357€ per month
• Variable Productivity Bonus: Up to €200 per month

Additional Details

• Location: Lisbon (close to Oriente station).
• Contract: 12-month contract with the possibility of a permanent position after 2 years.
• Schedule: 40 hours/week, rotating shifts (24/7 operation).
• Training: Paid, intensive training program (12 working days).

Key Details:

• Training Duration: 12 working days (fully paid)
• Location: On-site (Lisbon)

Mandatory Profile:

• C1/C2 level of Spanish language
• Minimum B2 level of English language
• Minimum 12 months' experience in banking, financial services, or insurance with Spanish clients
• Strong communication skills, empathy, and problem-solving abilities
• Confident handling complex cases, complaints, or fraud/dispute issues

Note: EU citizenship or full working rights are required

Are you ready to embark on a new journey in your career?

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process-providing details on the role, salary, and conditions-offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.