Customer Support Specialist

Headquarters: Cambridge, Cambridgeshire

Our client a fast-growing company providing a Saas solution for Accounting Teams. They are looking for a Customer Support Specialist with an accounting background to help the users of their software. You will handle support tickets create help content and work with tools like Gainsight PX to support customers. It may be you are working in accounts at the moment, with an interest or experience in supporting customers, and an interest in Technology solutions.

• Respond to customer inquiries via chat, email, and ticketing systems
• Troubleshoot and elevate product issues
• Create and update help articles and tutorials
• Analyse user behaviour and support Customer Success using Gainsight
• Collect feedback to help improve the product and user experience

• 2+ years in customer support, customer success, or educational content
• Strong communication, problem-solving, and organizational skills
• Experience with Microsoft 365/SharePoint
• Accounting background or experience with accounting software/workpapers
• Bonus: SaaS experience, content performance tracking, or UX knowledge

• Competitive pay and benefits
• Fully remote work
• A chance to shape customer experience and content strategy
• Supportive, collaborative team making an impact in the accounting industry

Exact Sourcing is an equal opportunities employer.