Customer Support Specialist

Why choose us?

With over 7,000 employees in 36 countries around the world, we are proud to lead the way in the world of recruitment: our specialised service with the personalised attention we offer is the basis for helping to change professional lives.

It's not just about what we do, it's about how we do it . Our success is based on an employee-focused culture and teamwork . We are very proud of our reputation and the professionalism and integrity of our professionals.

What will you be doing?

To build and manage excellent relationships with both candidates and hiring managers, maximising contract performance, while achieving all aspects of the service level agreement.

Ensure all clients, candidates and colleagues receive an experience in-line with the Page Outsourcing values.

Key responsibilities:

• Capturing successful candidate details and initiate onboarding activities
• Scheduling Hiring Manager Interview with Candidates
• Tracking candidate progress against agreed onboarding checklist - highlighting and escalating any outstanding actions or information
• Responding to outstanding or adverse onboarding elements through agreed escalation process - closing the circle on any dropouts or delayed start dates
• Working with recruiting teams to educate candidates on onboarding requirements to minimise dropouts and delays
• Arranging keep in touch calls or updates with candidates to update them on the progress of onboarding
• Working with 3rd party vendors and/or internal teams who are responsible for delivering onboarding elements to ensure an efficient working relationship
• Offer letter generation
• Contract generation
• Raising requests for facilities or systems access
• Booking candidates into orientation / day 1 activities
• Sharing new joiner packs or information
• Managing contractor and temp to perm conversions

What you will bring:

• English and Czech native or advanced are a must.
• Previous experience of 2 years working within recruitment, costumer service, or related
• Excellent communications skills
• Ability to prioritise and manage own workload
• Reliable and well organised
• Proactive
• Sound business ethics and integrity
• Able to work well under pressure
• Able to work within company procedures and standards
• Team player with a flexible and confident approach to work
• Strong understanding of industry and markets
• Ability to negotiate effectively
• Ability to influence people, sell ideas and concepts and gain commitment
• Customer and Candidate focused

How will you be rewarded?

We offer a comprehensive remuneration and benefits package, including:

• A career with Page Group
• Competitive salary
• Flexible working / hybrid model
• Defined career progression
• Family friendly enhanced policies