Customer Support Specialist - GERMAN speaking (Maternity Cover)

Customer Support Specialist - German speaking (Maternity Cover)

Remote - UK

We're looking for a German speaking Customer Support Specialist to provide high quality support to our customers. In this role you'll handle customer queries and support requests via phone, email, chat, or ticketing systems, troubleshoot issues and ensure timely, accurate resolutions.

Duties and Responsibilities

• Respond to customer inquiries via phone, email, chat or ticketing systems, meeting service standards and response times.
• Log, categorise and manage customer interactions using internal systems.
• Investigate and replicate reported issues, documenting findings clearly.
• Escalate cases to the relevant internal teams based on impact and urgency.
• Keep customers updated on progress, next steps, and resolutions.
• Stay up to date with product features, updates and known issues.
• Contribute to internal knowledge bases by identifying gaps or improvements.
• Manage workload effectively to meet service level expectations.
• Handle customer data in line with privacy and security guidelines.
• Support the team with additional tasks as needed.

Essential Skills and Experience

• At least 1 year of experience in customer support or a similar role.
• Fluent in German and comfortable supporting customers in both German and English.
• Strong written and verbal communication skills.
• Ability to follow processes and work in a structured environment.
• Good attention to detail when handling customer information.
• Ability to manage tasks and prioritise effectively within set timelines.
• A proactive and customer focused mindset.

What We Offer

• Life Assurance
• Private Medical Insurance (for directors and above only)
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program

Equal Opportunity Employer

Cision is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected status. We are committed to providing reasonable accommodations to qualified individuals with disabilities.

Applicants must be based in the UK.