Customer Support Representative - Mobile Support (Level 2)

Job Title: Customer Support Representative - Mobile Support (Level 2)
Location: Remote (UK)
Contract: 12 Months, IR35 - All Inclusive
Language Requirement: Norwegian (B2 or above) - Mandatory

About the Role:
We are looking for a Customer Support Representative - Mobile Support to join our Operations team. This role provides day-to-day operational support to customers via inbound calls, live chat, email, portal activities, and ServiceNow tickets. The ideal candidate is proactive, detail-oriented, and committed to delivering a high-quality, white glove customer experience.

Key Responsibilities:

• Respond to customer inquiries via calls, chat, email, and portal support

• Troubleshoot basic Android and iOS mobile device issues

• Process service requests and maintain accurate customer account information

• Manage tickets effectively using ServiceNow (or similar systems)

• Resolve issues promptly and within Service Level Agreements (SLAs)

• Maintain professional communication and ensure high customer satisfaction

Skills & Qualifications:

• Norwegian language proficiency (B2 or above) - mandatory

• Strong verbal and written communication skills

• Basic knowledge of Android and iOS devices

• Freshers or candidates with 0-6 months of BPO/customer support experience preferred

• Comfortable working US shift hours (6 PM - 6 AM IST) and rotational schedules

• Computer literate and able to use ticketing tools

Education:

• Minimum: High School (12th pass) with excellent communication skills

• Preferred: B.Sc, BA, or Diploma holders (12+3 years of education)

Working Conditions:

• Initial training from office, followed by fully remote UK work

• Must have reliable high-speed Internet and a professional home workspace

• Available for video calls during training and one-on-one discussions

• Work in a 24x7 rotational shift environment

Selection Process:

1. Norwegian Language Assessment

2. Operations Interview

How to Apply:
Please send your CV and details to: (see below)