Customer Service Coordinator

Customs Broker / Customer Services Coordinator - Logistics

Salary: £26,000 - £29,333 (DOE)Location: IpswichSector: Shipping Logistics Supply ChainJob Type: Full-time, Permanent

Are you experienced within shipping or logistics and looking to develop your career with a global leader?Do you thrive in a customer-focused role where attention to detail and communication are key?

We're partnering with a world-renowned logistics organisation to recruit a Customs Broker / Customer Services Coordinator. This is an excellent opportunity for someone with solid shipping/logistics knowledge who is keen to learn, grow, and build a long-term career within a supportive, development-driven environment.

The Role

As the Customs Broker / Customer Services Coordinator, you will:

• Act as the main point of contact for nominated customers, ensuring their needs are fully understood and met in line with SOPs.
• Capture and maintain accurate shipment and customs details, following internal procedures.
• Support with updating service information, SOPs and IOPs where required.
• Build and maintain strong, professional relationships with customers and internal global teams.
• Respond to queries from colleagues, customs, and customers quickly and effectively.
• Attend customer meetings as needed.

What We're Looking For

Essential:

• Experience within shipping, logistics, freight forwarding or supply chain.
• Strong customer service skills - helpful, proactive, and solutions-focused.
• Confident IT skills including Excel, Outlook and other MS applications.
• Excellent attention to detail with strong numerical skills.
• Ability to manage workload, meet deadlines and communicate clearly.
• A positive, adaptable attitude and willingness to learn and develop.

Desirable:

• Knowledge of UK customs regulations (full training provided if not).

If you have logistics/shipping knowledge and the right attitude, the company is committed to investing in your training and development.

Why Join This Employer?

This organisation is known globally for investing heavily in its people. You'll join an environment focused on professional growth, learning on the job, and continuous development through structured training programmes.

Benefits Include:

• Discretionary Annual Bonus
• Private Health Insurance
• Private Pension (3% employee / 6% employer, increasing with service up to 10%)
• Life Assurance - 4x salary
• Income Protection
• On-site subsidised canteen
• Free parking
• 25 days holiday (rising to 30 with service) + bank holidays
• Hybrid working