Customer Support & Service Coordinator

AV Flexologic is a global manufacturer of high-quality equipment for the flexographic industry. With offices in the Netherlands, Thailand, Spain, Romania, Italy, Mexico and the United States, we serve customers all over the world. Our products are used by printing and packaging companies that strive for the highest quality and efficiency.

The Customer Support & Service Coordinator is responsible for ensuring the smooth operation of all incoming service requests and support communications. This role acts as the central point of contact between customers, field engineers, and internal departments, coordinating service activities, maintaining accurate records, and helping deliver an outstanding customer experience.

Responsibilities:

• Monitor and manage incoming service requests via email, phone, and ticketing systems.
• Schedule and coordinate service visits, including travel arrangements and engineer assignments.
• Ensure accurate logging and tracking of tickets in the system (e.g., Freshdesk).
• Follow up with customers to ensure timely resolution and satisfaction.
• Support warranty and maintenance contract administration.
• Maintain clear internal communication between service, engineering, and sales.
• Prepare reports and summaries related to support KPIs and service performance.

Qualifications:

• Strong organizational and communication skills.
• Experience in customer service or service coordination (preferably in a technical or manufacturing environment).
• Familiarity with CRM/ticketing platforms.
• Fluency in English (other languages are a plus).

Attributes:

• Minimum HBO level of education and thinking.
• Excellent communication skills in English; Dutch is a plus.
• 1-2 years of experience in a customer service or support role.
• Proficiency in MS Office and ticketing/CRM systems.
• Strong problem-solving and organizational skills.
• Customer-oriented with a friendly and accurate approach.
• Team player with a proactive mindset and commercial awareness.

What do we offer:

• A good, pleasant and informal working atmosphere.
• Competitive salary.
• 25 vacation days.
• 8% holiday pay.
• Good pension plan.
• Growth opportunities.

For questions about the position you can contact Suzanne de Jongh Swemer (HR Manager) via .