Customer Support Advisor (Farming/Agri)

Customer Support Advisor (Farming / Agri)

Salary: Circa £32,000 + commission
Job Type: Full-time, Permanent

About the role

We're working with a growing agri business supporting farmers across the UK and beyond, and they're looking for a Customer Support Advisor to join their team.

This is a busy, customer-focused role where you'll be the first point of contact for people working in the farming and agriculture sector. You'll spend your day handling a high volume of incoming calls and web chats, helping farmers with queries and guiding them through how to get the most from the system.

If you understand farming, enjoy speaking to people, and are comfortable in a fast-paced environment, this is a great opportunity to move into a stable, office-based role within the agriculture industry.

What you'll be doing

• Handle a high volume of inbound calls and web chat enquiries from farmers and agri customers
• Support users across the farming and agriculture sector with day to day queries
• Guide farmers step by step, helping them use the system effectively
• Explain features in a simple, practical way that makes sense for real farm use
• Troubleshoot issues and provide clear, helpful solutions
• Build strong relationships with customers in the agri and farming community
• Work towards targets around response times and customer satisfaction
• Share feedback from farmers to help improve the service and overall experience

What we're looking for

• Farming or agriculture knowledge is essential (livestock, dairy, beef or general farm experience)
• Experience in a customer support, call centre, or customer facing role
• Comfortable handling a high volume of calls and web chats
• Confident communicator who can explain things clearly and simply
• Patient, helpful, and good at problem solving
• Organised and able to manage multiple conversations at once
• Comfortable using systems, CRM tools, and digital platforms
• A team player with a down to earth approach
• The ability to attend farmers shows throughout the summer

What's on offer

• Salary up to £32,000 plus commission
• Hybrid working, own transport required due to office location
• A supportive team environment within a growing agri business
• The chance to work closely with farmers and make a real impact day to day