Customer Support Advisor

Your role
What you'll be doing

Corpay is currently looking to hire a Customer Support Advisor within the Service Maintenance and Repair Operations division. This position falls under our Epyx line of business based in Meriden, West Midlands, UK.

Epyx specializes in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle maintenance, hire, remarketing, and relicensing. They have been adopted by fleets totalling more than four million vehicles, thousands of service providers, and nearly all major motor manufacturers on behalf of their franchise networks.

This is a full-time, permanent role, working on a hybrid basis (3 days in the Meriden office and 2 days from home)

What you'll be doing

Working within a busy team, as a Customer Support Advisor, you will be responsible for handling queries from the 1link network of service centres, scheduling future work bookings on behalf of drivers, providing support, and ensuring customer satisfaction.

Key Accountabilities:

Handling Inbound Calls and Inquiries: Answering telephone calls and responding to emails from Service Centre user and Drivers seeking assistance with products or services.

Resolving Issues: Troubleshooting and resolving customer problems efficiently and effectively.

Managing Bookings: Handling the booking process for clients, including scheduling appointments, reservations through the 1link platform.

Handling Cancellations and Changes: Managing cancellations, rescheduling, and modifications to bookings, ensuring customers are informed of any changes and alternative arrangements are made if necessary.

Recording Details: Accurately documenting customer interactions in the company's CRM system.

To be successful

Communication Skills

1-2 years experience in Customer Service

Active Listening

Technical Proficiency

Multitasking

Adaptability

Detail-Oriented

Teamwork

Customer Service

Conflict Resolution

The rewards we'll give you:

4 X Life insurance

Pension scheme 5% employer contribution

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell)

Access to benefits portal

Access to LinkedIn learning

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.