Product Support Consultant

Your role
What you'll be doing

Corpay is currently looking to hire a Product Support Consultant within the UK Customer Experience division. This position falls under our R2c line of business based in Sheffield, UK.

About R2c

R2c Online is a fleet software company founded in the UK in 2003 and has built a team of industry specialists operating from Sheffield, UK.

Our team boasts of operational, marketing and IT specialists exclusively from the automotive sector. Challenging industry conventions is what we do best, creating products that innovate and inspire. We continue to break new ground through our enthusiasm for change and ongoing commitment to the market. Our solutions are delivered through a community platform and a SaaS based pricing model which opens affordable best of breed technology whatever the size of your business.

This is a full-time, permanent role, working 4 days a week onsite (Mon - Thurs) and Fridays from home.

What you'll be doing

You will work in a team of specialists who provide key support to our customers by working through any issues or problems, and by retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

Key accountabilities:

Build and develop positive relationships with all internal and external colleagues, suppliers, and customers to ensure delivery of customer excellence whilst adhering to service level agreements.

Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.

Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.

Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.

Administer all departmental tasks as required in a complete, efficient, and productive manner.

Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.

Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.

Skills and experience we'd like you to have:

Prior experience in customer service/call centre/helpdesks.

Confident communication, verbal and written, with excellent planning skills and great attention to detail in their work, along with an ability to maintain confidentiality.

Prior experience working in a fast-paced environment would be an advantage.

Good experience with Microsoft Office

Prior experience or knowledge in the automotive sector would be an advantage.

A passion for IT/IT products is essential.

The rewards we give your:

4 X Life insurance

Pension scheme 5% employer contribution

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell)

Access to benefits portal

Access to LinkedIn learning

Career Progression

Free on-site parking

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.