Customer Success Team Manager

• Manage a portfolio of high-value enterprise customers on Premier Success Plans
• Build trusted relationships with senior stakeholders, including C-suite executives
• Develop and deliver long-term strategic account plans aligned to customer goals
• Act as the primary point of contact for escalations, renewals, and growth opportunities
• Lead complex, multi-product implementations and transformation initiatives
• Drive customer retention and expansion, achieving GRR and NRR targets
• Identify and generate new revenue opportunities within existing accounts
• Conduct executive business reviews, demonstrating ROI and value delivered
• Maintain accurate account activity and insights within Salesforce
• Partner with Sales, Marketing, and Product teams to align strategy and messaging
• Lead cross-functional collaboration to resolve challenges and support customer success
• Mentor Customer Success Managers and support team development
• Act as a trusted advisor to high-value enterprise customers and help maximise the value of Ideagen solutions

Requirements

• Proven experience in Customer Success, enterprise account management, SaaS, or consulting roles
• Strong track record managing large, complex customer portfolios with multi-million value
• Confidence engaging and influencing senior stakeholders and executive audiences
• Experience delivering strategic account plans and driving long-term customer value
• Commercial mindset focused on retention, growth, and ROI
• Strong analytical ability to interpret data and inform decision-making
• Excellent communication, presentation, and stakeholder management skills
• Ability to lead complex projects, transformations, and cross-functional initiatives
• Proficiency with CRM and customer success platforms
• Strong data discipline
• Ambitious, proactive, and driven to deliver exceptional customer outcomes
• Openness to using AI to improve how you work

Core Competencies

Demonstrates expertise in managing high-value enterprise customer portfolios, driving retention and growth through strategic account planning and cross-functional collaboration. Proficient in leveraging CRM platforms to enhance customer success and deliver measurable ROI.

Highest-signal resume keywords

• Customer Success Management
• Enterprise Account Management
• Strategic Account Planning
• Stakeholder Engagement
• Data Analysis

Hard Skills

• SaaS
• Account Management
• Project Management
• Data Interpretation
• Revenue Growth Strategies

Soft Skills

• Communication
• Presentation
• Influencing
• Mentoring
• Proactivity

Industry Keywords

• Enterprise Customers
• C-Suite Engagement
• Customer Retention
• Growth Opportunities
• Business Reviews

Tools & Technologies

• Salesforce
• CRM Platforms
• Customer Success Platforms