Customer Success Manager (UK)

Overview

This position is posted by Jobgether on behalf of Firstup. We are currently looking for a Customer Success Manager in United Kingdom.

Responsibilities

• Guide customers through the entire success journey, setting clear milestones and ensuring positive business outcomes.
• Monitor customer health and proactively respond to triggers with tailored plays, such as training or outreach, to mitigate risks.
• Collaborate closely with cross-functional teams (Support, Engineering, Product) to deliver seamless customer experiences.
• Escalate and resolve complex issues, ensuring client satisfaction and long-term loyalty.
• Partner with value consultants to continuously evolve customer success blueprints and enablement strategies.
• Drive renewals and expansion opportunities, supporting high retention rates and sustained client partnerships.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent professional experience.
• 3+ years of customer-facing experience in Customer Success or Professional Services within a B2B SaaS environment.
• Strong knowledge of internal communication and HR technology tools (e.g., Microsoft 365, SharePoint, Teams, Intranets, HRIS such as Workday or PeopleSoft, SSO systems).
• Proven track record managing onboarding, renewals, and expansions for enterprise clients.
• Skilled in presenting to senior executives and acting as a trusted subject matter expert.
• Excellent communication and problem-solving skills with the ability to advocate for the customer internally.
• Strong project management abilities, capable of delivering on time, within scope, and budget.

Benefits

• Competitive compensation package.
• Flexible remote working environment.
• Comprehensive health benefits and wellness support.
• Generous paid time off program.
• Inclusive and collaborative culture that values growth and innovation.
• Opportunities for professional development and career advancement.