Customer Success Manager

Mobius Networks is a global provider of enterprise mobile connectivity solutions, helping businesses stay connected through reliable mobile airtime, IoT connectivity and managed network services.

Purpose of the role

Todrive business growth and retention by buildingand protectingstrong, long-termcustomerrelationships.Toact as the primary liaison betweencustomers, MobiusAccountManagementand internal teams, focusing on customer satisfaction, contract renewals, upselling, and conflict resolution.

Reporting to and working with the Head of Operations, to ensure that effective methods are in place to allow the company to run to its maximum productivity. To provide sales and customer service support for both existing and potential customers the business.

Customer Success Manager Duties Include

• RelationshipManagement: To serveas the primary, dedicated point of contact for an assigned portfolio of key clients. To work with current Sales Account Managementandtake ownership of the current relationship,excluding commercial decisions.
• Retention and Renewals: Manage renewal timelines and proactively secure client extensions to mitigate churn.Conduct regular business reviews to ensure service deliverymeetsand exceeds both the customer expectation and Mobius required standards.
• Revenue Growth: Identifyopportunities to cross-sell and upsell products or services, handle renewals, and drive sales targets.Deliver process and product presentations, to encourage new or extended sales
• Issue Resolution: Act as a senior escalation point for client complaints, working across internal departments to resolve issues promptly.
• Market & Data Analysis: Maintainaccurateand GDPR compliantcustomerrecords on systems like Salesforce, analyse customer data, and track industry trends to improveMobiusclient strategy

Key Skills and experience preferred

• Experience: 3-5 years in account management, technical sales, or client-facing roles.
• Communication: Exceptional verbal and written communication skills with strong negotiation and problem-solving capabilities.
• Commercial Acumen: Ability to interpret financial data, manage contractual KPIs, and maximize account profitability.
• Professional Qualifications :Exposure to ITIL practices preferably qualified to Foundation level

Personal Specification

• Strong Leadership and organisational skills
• Strong interpersonal and communication skills
• A methodical and structured approach to problem solving
• A 'can-do' attitude with a flexible approach
• A keen attitude towards self-development

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ( ) and we will respond to your query as soon as possible.