Customer Success Manager (VCF)

Ergo are seeking a Customer Success Manager (CSM) with a background in VMware technology. In this exciting role you will be responsible for driving the adoption, retention, and growth of VMware Cloud Foundation (VCF) and associated solutions across Ergo / Presidio's customer base in Ireland and the United Kingdom. This role will focus on helping customers successfully transition to, stabilize, and maximize the value of their VCF-based private and hybrid cloud environments.

This is a hybrid role with occasional office visits to Dublin office and client sites.

What will you do?

• Drive adoption and utilization of VMware Cloud Foundation across assigned customer accounts, ensuring customers fully leverage their VCF licensing investments.
• Monitor customer health, usage trends, and engagement levels to proactively identify opportunities and risks.
• Identify and promote opportunities to expand customer value through the adoption of additional VCF solutions and add-ons, including:
  • Guide customers through post-sales onboarding, subscription renewals, licensing transitions, and migration from legacy VMware environments.
• Define, track, and communicate key performance indicators (KPIs) and success metrics that demonstrate business value.
• Conduct regular Executive Strategic Reviews (ESRs) detailing consumption metrics and optimization paths.
• Proactively identify deployment challenges, technical barriers, adoption gaps, and renewal risks.
• Partner closely with Broadcom Technical Account Managers (TAMs), solution architects, support teams, product specialists, and Presidio sales teams to resolve issues and drive customer success.

What do you need?

• Minimum 5 years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.
• Strong understanding of data center virtualization, private cloud infrastructure, hybrid cloud architectures, and subscription-based software licensing models.
• Working knowledge of the VMware ecosystem, including: VMware Cloud Foundation (VCF) / vSphere / vSAN / NSX / Aria Suite
• Proven track record of dealing with C-level stakeholders and navigating complex enterprise IT governance & strong analytical, presentation, and problem-solving skills.
• Excellent verbal and written communication skills in English.