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Customer Success Manager

Posted 2 hours 28 minutes ago by Deepstreamtech

Permanent

Full Time

Call Centre / Customer Service Jobs

Dublin, Dublin, Ireland

Job Description

Requirements

3+ years of experience in Customer Success, Account Management, or Program Management with enterprise customers
Proven ability to collaborate cross-functionally (Sales, Product, Technical, Operations) and influence without authority
Comfortable operating in a fast-paced environment, prioritising effectively and delivering against deadlines
Strong communication and storytelling skills, including presenting to executive and large-audience groups
Highly organised with strong attention to detail, including disciplined CRM/pipeline management and accurate forecasting
Experience leading customer engagements such as onboarding sessions, QBRs, webinars, and onsite executive meetings
A consultative mindset with the ability to balance hands on technical problem solving and strategic partnership
Willingness to travel ( 30%)
Preferred: Additional European languages, especially German
Preferred: Experience partnering with Works Councils and navigating employee relations considerations
Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, innovative with a growth mindset

What the job involves

We're seeking an innovative and driven Customer Success Manager to deliver an exceptional customer experience and help drive the continued success of Workhuman
You'll partner with enterprise customers to understand their goals, maximize value from our solutions, and ensure long term adoption and satisfaction
You'll own and nurture customer relationships across the full lifecycle-acting as a trusted advisor, managing risks, identifying opportunities for growth, and helping customers achieve measurable outcomes through recognition and engagement. Your work will directly influence retention, expansion, and advocacy
This is a hybrid role requiring at least 3 days per week onsite in our Dublin, Ireland HQ
The opportunity to manage and grow relationships with enterprise and Fortune 500 customers
A strategic role influencing customer outcomes, satisfaction, retention, and expansion
Ownership of the customer lifecycle-from onboarding through renewal and advocacy
The chance to serve as a trusted advisor, helping customers achieve their recognition and engagement goals
A visible, cross functional position partnering with Sales, Insights, Product, and Leadership teams
The ability to lead high impact customer engagements, including executive presentations and onsite meetings
A role where you can deepen customer partnerships and expand Workhuman's footprint across organizations
Success looks like:
Building and maintaining strong, multi threaded relationships with customers (from day to day partners to executive stakeholders)
Driving high customer satisfaction and creating advocates through measurable outcomes, references, and case studies
Creating and executing customer success plans aligned to business goals, adoption milestones, and success metrics
Partnering with the Renewals Manager to support renewal and expansion readiness by articulating value, identifying growth opportunities, and ensuring risks are surfaced early
Demonstrating strategic value by leading QBRs, recommending best practices, and aligning to customer objectives
Proactively managing risks and escalations, coordinating internal resources to protect retention and customer outcomes
Leading high impact engagements (onsite and virtual), including executive business reviews and enablement sessions
Delivering programs on time by managing scope, stakeholders, and internal/customer resources
Providing accurate account forecasts and health reporting (adoption, risk, and opportunity), maintaining clear account plans and next steps