Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Ireland.

This role sits at the intersection of customer strategy, SaaS product adoption, and commercial growth, supporting enterprise and mid-market clients in maximizing value from an AI-driven platform. You will act as a trusted advisor to senior stakeholders, helping them translate business goals into measurable outcomes through data-driven workflows and AI-powered solutions. The environment is fast-paced, highly collaborative, and deeply customer-centric, requiring both strategic thinking and hands-on execution. You will manage complex, evolving customer programs where clarity often needs to be built from ambiguity. This position blends relationship management, technical problem-solving, and commercial ownership, with direct impact on renewals and expansion. It is ideal for someone who thrives in dynamic settings and enjoys shaping processes as much as executing them.

Accountabilities

• Own the full customer lifecycle for a portfolio, including renewals, expansion opportunities, and long-term account growth
• Design and execute structured success plans and mutual action plans aligned with customer KPIs, ROI, and business outcomes
• Build and maintain executive-level relationships, leading strategic business reviews tied to revenue impact and product value
• Diagnose and resolve customer challenges across product adoption, integrations, data flows, and GTM systems in collaboration with internal teams
• Translate complex customer needs and feedback into actionable insights for Product, Engineering, Marketing, and Sales teams
• Establish structure in ambiguous situations by creating repeatable processes, documenting outcomes, and ensuring cross-functional alignment
• Contribute to internal enablement through playbooks, customer success stories, and process improvements

Requirements

• 2+ years of experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment
• Proven track record of meeting or exceeding commercial targets, including renewals and expansion goals
• Strong experience engaging and influencing VP- and C-level stakeholders in commercial and strategic discussions
• Ability to manage ambiguity and thrive in fast-changing, high-growth environments with evolving playbooks
• Strong technical aptitude with the ability to troubleshoot product, data, and integration issues across tools like Salesforce or HubSpot
• Excellent communication skills, with the ability to simplify complex technical or business concepts into clear actions
• Strong program and project management skills, including structured execution, documentation, and follow-through
• Preferred: experience in AI-driven or high-growth SaaS environments, familiarity with outbound/ABM tools (e.g., Outreach, Salesloft, 6sense, Demandbase), and strong CRM/data literacy

Benefits

• Competitive base salary range with variable compensation and equity opportunities
• Remote-first work environment across global regions
• Flexible working culture designed to support autonomy and work-life balance
• Opportunity to work in a high-growth SaaS environment scaling rapidly
• Exposure to cutting-edge AI-driven products and modern GTM technology stacks
• Strong emphasis on learning, ownership, and career development
• Inclusive, diverse, and collaborative team culture
• Regular virtual and in-person team events to maintain strong global connections
• Comprehensive benefits package (varies by location), including health-related support