Customer Success Manager - REMOTE WORKING (Permanent)

We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client's investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer's go-to Planet ambassador. This is a full-time, remote position based in Europe and will require weekly to daily travel to defence customers in Eastern Europe. Onboarding and training of new clients Co-own contract renewal with sales Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed Work closely with Sales Representatives and other teams across the company Experience successfully managing customer relationships or projects in defence Bachelors' degree in a relevant field 6+ years of experience in Customer Success, account management or similar Excellent verbal and written communication skills in English, the language of the company Ability to successfully communicate and coordinate with international customers & sales teams Fluency in one or more European languages Working knowledge of geospatial technologies, GIS or Remote Sensing Application Deadline: Home Office Reimbursement We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Accommodations If you have a disability or special need that requires accommodation during the hiring process, please reach out to Policy : By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-If an AI tool or similar technology is desired as an accommodation, please contact of this policy may result in disqualification of your application.