Customer Success Manager - IT Technology/Cloud

Customer Success Manager - IT Technology/Cloud

Hybrid - Leeds - minimum 1 day per week in the Leeds office

The Mission

To create environments in which we and our customers can be successful, delivering value through secure, lean, automated operations whilst looking for opportunities for innovation. Continuously improving through open, honest feedback and collaboration.

• DO THE RIGHT THING
• TAKE RESPONSIBILITY
• BE TRANSPARENT
• CONTINUOUSLY IMPROVE
• TAKE PRIDE

We are looking for a Technical Customer Success Manager to join our team. The Ideal Candidate will need:

• Excellent understanding of technology and security fundamentals.
• Experience in technical project/programme management, either in corporate IT, professional services, consulting or product development, or 4 years of experience in an IT system administrator role.
• Experience with PaaS and SaaS technologies including collaboration tools, identity and access management (IAM).
• Excellent organisational, analytical, and influencing skills.
• Ability to speak and write in English fluently and idiomatically.

Preferred Qualifications:

• Experience in Google Workspace or GCP.
• Experience with on-premises and cloud-based mail delivery, routing, and filtering technologies.
• Experience in mobile device management and relevant 3rd party integrations.
• Experience with cloud security including IAM, SSO, OAuth, and 2-step verification.
• Experience with data loss prevention (DLP), retention, and e-discovery technologies.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT space.

The Role

The Customer Success Team assists and drives our customers in their Cloud journey. We work cross-functionally with product, support, project delivery, sales, and our partner Google to ensure customer satisfaction and serve as customer advocates. We lead initiatives to drive the adoption of Google products and help customers realize the full potential of their technology investments.

You will work with some of the largest and most interesting businesses and turn them into Google product enthusiasts. You will promote best practices, accelerate feature adoption, cultivate relationships, and help customers discover new ways to leverage technology for success.

You will be the primary contact for customers at an admin/technical level, bringing a solid understanding of technology and security fundamentals. Prior experience with Google products is advantageous, but training will be provided.

You will collaborate with various teams to create and manage programs that strengthen customer relationships through multiple technology platforms.

Responsibilities:

• Serve as a primary liaison to a set of customers, delivering workshops, hosting operational calls, and tracking initiatives.
• Drive product adoption, administrative optimization, and customer satisfaction.
• Provide Google Workspace expertise, support technical relationships, and coordinate solutions for customer adoption of Google Cloud.
• Troubleshoot and escalate issues as needed, collaborating with internal teams to resolve them promptly.

If this Customer Success Manager role sounds like your next career move, then apply today with an up-to-date CV.