Customer Success & Product Manager

Hybrid (Netherlands-based) Full-time 5+ Years Experience

Coders Connect is partnering with an innovative scale-up that's transforming how agricultural manufacturers, dealers, and retailers collaborate. Their platform is reshaping the agricultural supply chain by streamlining product information exchange and improving transparency across the board.

We're looking for a Customer Success & Product Delivery Manager who thrives at the intersection of people, product, and execution-someone who can own the customer journey, coordinate technical deliveries, and ensure clients get maximum value from the platform.

About the Role

This is a hybrid role combining customer success, project delivery, and cross-functional collaboration. You'll be the go-to partner for both customers and internal teams, ensuring seamless onboarding, delivery, and continuous engagement.

You'll also play a critical role in translating customer needs into actionable feedback for the product team-helping shape how the platform evolves.

Key Responsibilities

• Own and manage the full customer journey from onboarding to long-term success and expansion.
• Coordinate technical deliveries and implementation timelines-ensuring requirements are met and milestones hit.
• Act as a strategic partner to clients, understanding their use cases and helping them succeed with the platform.
• Translate complex technical concepts for non-technical stakeholders.
• Collaborate closely with the sales team to ensure a smooth handover and aligned success goals.
• Drive platform adoption and usage, resolving issues proactively and building long-term satisfaction.
• Maintain clear documentation, internal updates, and project status visibility.
• Bring customer insights back into product development to help shape future features.

What You'll Bring

• 5+ years in Customer Success, Product Delivery, or Project Management-preferably in SaaS or platform-based environments.
• Strong project management skills-confident in managing timelines, working across teams, and hitting deliverables.
• Comfortable working with both technical stakeholders (developers, engineers) and business-facing teams.
• Strong communicator who can manage and influence internal and external relationships.
• Experience working with data-driven or integration-heavy platforms; familiarity with AI-driven products is a big plus.
• Fluent in English (Dutch is a bonus).

What We're Looking For

• Autonomous & Proactive - You're comfortable working independently and taking ownership.
• Customer-Obsessed - You truly care about delivering great experiences and building trust.
• Collaborative & Cross-Functional - You thrive in teams that span tech, product, and commercial.
• Startup-Minded - Agile, hands-on, and excited by fast-moving environments.
• Problem-Solver - You're always looking for ways to improve, prevent issues, and create clarity.

What's in it for you:

• Be part of a mission-led company improving the agricultural supply chain with smarter digital tools.
• Join a team that's lean, driven, and values collaboration and ownership.
• Work in a hybrid setup with flexibility and autonomy.
• Have a real impact on how a growing platform evolves to meet customer needs.

Unfortunately, no VISA sponsorship can be supported at this stage.

Sound like an exciting role? Apply today or Nel