Customer Success Administrator

Working hours: Monday to Friday, 13.00 - 21.30 (Flexible but ideally 30 - 37.5 hrs per week)
Contract: This is a 3 month FTC over summer (flexible on dates, with the potential to return over Christmas/Easter depending on business requirements and term dates)

While initial training will take place on site at our Bournemouth office, some aspects of the role can be completed from home, and we're happy to discuss working hours that suit your schedule.

About Kortext

Kortext is an exciting and fast-growing tech business in the education sector. As the UK's student learning content and engagement platform partnering with over 100 UK universities and many more worldwide, we need great people to join our team. Our purpose is to support universities in their mission to educate the next generation of difference-makers!

The Role

Reporting to the Customer Operations Manager, the Customer Success Administrator will take ownership of supporting a core customer by managing the systems, processes, and tools essential to their day-to-day operations. This role involves providing responsive support to end users, retail stores, and internal teams to ensure smooth service delivery. The focus is on maintaining high service standards and operational efficiency across all touchpoints.

Key responsibilities

As part of your training and development, you will:

Liaise and build rapport with Kortext customers, answering day-to-day queries
Learn core features of the Kortext platform, including Fusion, and Study+
Assist with testing and troubleshooting tickets across various platform functions
Understand and support user admin tasks (password resets, account updates, usage tracking)
Gain familiarity with our provisioning processes for the core customer
Build an understanding on Kortext mobile and desktop apps and their limitations
Learn key Salesforce workflows including case management, queues and dashboards
Adhere to GDPR protocols
Maintain accurate records and follow best practices in ticket resolution

Key skills & Requirements

Essential

Strong communication and interpersonal skills, with the ability to build rapport
Basic understanding of Microsoft Office Suite and ability to learn new systems
An interest in digital education technology and operations
Organisational and time management skills
A collaborative and proactive attitude
Willingness to take on feedback and continuously improve

Desirable

Experience using Salesforce or similar CRM systems
Previous exposure to customer service, support desks or digital platforms
Understanding of GDPR principles

Kortext Benefits

Flexible working

We appreciate that individuals' situations can vary for childcare, studying or many other reasons. With that in mind, we can offer flexibility within hours to accommodate this.

Office close to the beach

Our Office is situated locally to the beach. In 2022 & 2023, we held our Kortext summer party at the beach, and it was an excellent setting for our remote and local staff to connect.

26 days Holiday

We start at 26 days of Holiday plus eight bank holidays, with an opportunity to increase to 28 days after five years (pro rata for part-time members)!

Learning and development

We offer a range of L&D, regular refresher training, coaching and mentoring, buddy programme, and many more!

Equal Opportunities Employer:

Kortext is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.

Reasonable Adjustments:

We recognise that everyone is unique, and we encourage you to speak to us should you require any adjustments during the hiring process & your employment.

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Job Type: Fixed term contract
Contract length: 3 months

Pay: £25,000.00 per year

Application question(s):
Are you able to attend in-person training at our Bournemouth office for one week?

Work Location: In person