Customer Solutions Engineer

As a Customer Solutions Engineer, you will play a critical role in extending and enhancing our Advanced AI Platform, which leverages LLMs to solve industry-specific challenges. You will work directly with clients to understand their needs, design scalable solutions and integrate AI-driven capabilities using APIs, agents and automation.

Role Summary

As a Customer Solutions Engineer, you will play a critical role in extending and enhancing our Advanced AI Platform, which leverages LLMs to solve industry-specific challenges. You will work directly with clients to understand their needs, design scalable solutions and integrate AI-driven capabilities using APIs, agents and automation.

This role requires a blend of technical expertise, problem-solving skills and client engagement, ensuring that our platform delivers value-driven, innovative and practical solutions across industries such as legal, health, defence, infrastructure and management consulting.

Duties & Responsibilities

Technical

- Develop and extend platform functionality using Python to enhance AI capabilities and integrate with external systems.

- Build and utilise APIs to develop robust integrations and extend platform capabilities for diverse client needs.

- Leverage LLMs, agentic architectures and prompt engineering techniques to craft AI-driven solutions (training and support provided).

Solution Design & Implementation

- Design, implement and deliver scalable, efficient and reusable solutions tailored to client-specific requirements.

- Align technical solutions with business goals, industry regulations and platform constraints with support from core engineering teams.

- Balance innovation with practical constraints, ensuring compliance, performance and security.

- Diagnose and resolve technical challenges during design and implementation.

- Work directly with clients to gather requirements, understand pain points and translate them into actionable solutions.

- Communicate technical concepts effectively to both technical and non-technical stakeholders.

- Adapt solutions to industry-specific needs in legal, health, infrastructure, defence, or management consulting.

- Act as an independent contributor while collaborating with a wider team of peers for support and knowledge sharing.

Essential Skills and Experience

Technical Expertise

- Strong Python programming skills, with experience in scripting and automation for client-driven solutions.

- Experience in building LLM-powered applications, with a focus on API-level usage, tool/function calling and prompt engineering.

- Experience in developing/utilising APIs (RESTful APIs, third-party platforms and internal APIs).

- Experience working closely with engineering teams and within product development workflows (agile, sprint planning, etc.).

Solution Design & Implementation

- Proven experience in designing, implementing and delivering technical solutions.

- Ability to align solutions with business goals while working within industry-specific constraints.

- Strong analytical and problem-solving skills, with a focus on identifying scalable and reusable solutions.

- At least three years of experience as a software engineer working on commercial software platforms as part of a development team.

Client Engagement and Communication

- Experience working directly with clients, gathering requirements and translating them into technical implementations.

- Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.

- Experience in legal, health, infrastructure, or management consulting is a plus, but the ability to adapt solutions to industry needs is essential.

- Self-sufficient independent contributor with the ability to seek and provide support when needed.

- Willingness to engage in team-wide discussions, knowledge sharing and problem-solving.

- Ability to contribute to high-impact, strategic initiatives beyond immediate project scope.

What We Offer

- Work on impactful, cutting-edge products powered by artificial intelligence and machine learning.

- Be part of an agile, close-knit team that values creativity, quality and continuous learning.

- Flexible working environment, with typically 2 days hybrid working in our Belfast office each week.

- 4-day week during the holidays - July, August and December.

- Early finish every working Friday - 3pm fun Fridays.

Join Us

This role is ideal for a technical problem solver who enjoys client engagement and thrives in an environment where innovation, adaptability and practical AI application are key. If this sounds like you, we'd love to hear from you!

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