Application Support Developer

Application Support Developer
Location: Wiltshire (Hybrid - 3 days on-site per week)
Salary: £30,000 - £35,000

Are you passionate about solving problems and supporting business-critical applications? We're looking for an Application Support Developer to join a forward-thinking organisation undergoing major digital transformation. You'll play a key role in ensuring systems run smoothly while supporting users and contributing to the ongoing development of new solutions.

What You'll Do

• Deliver 1st and 2nd line support for internal business applications, resolving incidents and service requests quickly and effectively.

• Liaise with users to identify issues, provide guidance, and escalate more complex problems to the development team.

• Support application updates, configuration changes, and data management tasks.

• Assist with testing and quality assurance for new software releases.

• Contribute to clear, user-friendly documentation including support materials and user guides.

• Collaborate closely with developers, analysts, and support teams to prioritise and resolve issues in line with business needs.

• Maintain awareness of the business processes supported by each application to ensure effective operational support.

What You'll Bring

• Proven experience in application or software support (1st or 2nd line).

• Excellent organisational and multitasking skills.

• Strong verbal and written communication, with confidence in engaging with non-technical users.

• A logical and methodical approach to diagnosing problems.

• Basic knowledge of querying databases (eg SQL Server, MySQL, PostgreSQL).

• Understanding of software development environments and processes.

• Familiarity with ITIL-aligned incident, request, and change management practices.

Nice to Have

• Experience with Microsoft Dynamics applications.

• Exposure to cloud platforms (AWS or Azure).

• Familiarity with software testing and QA practices.

• Experience working within Agile or KANBAN environments.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.