Customer Services Administrator

Customer Service Coordinator - Hybrid

Location: East Croydon

Employment Type: Full Time - Permanent

Salary: £25,400

Working Hours: Monday to Friday, 09:00AM to 17:00PM

Work Arrangement: Hybrid (2-3 days in the office)

Start Date: ASAP

You will be working for our client, an award-winning tech leader, as a Customer and Client Support Specialist.

About the role:

1. Support clients with queries and requests via Zendesk.
2. Communicate with stakeholders across the company regarding issues.
3. Operate in a fast-paced environment handling a variety of topics.

About You:

1. Ability to work quickly, respond to queries in excellent written English, and handle various cases.
2. Experience in customer support with a passion for problem-solving and going above and beyond.
3. Team player capable of collaborating across departments and systems.

Benefits:

1. Modern office near East Croydon Station with hybrid working options.
2. Opportunity to grow within a top UK startup with structured training.
3. Weekly team lunches and regular social events.

Skills Required:

1. Proficiency in English, with excellent written communication skills.
2. Ability to work under pressure and meet deadlines.
3. Discretion and sensitivity in handling complex cases.
4. Professional attitude, hardworking, and customer-focused.
5. Previous customer-facing experience, including via telephone.
6. Administrative experience is a plus but not essential.
7. Strong IT skills, including Excel and Word.
8. Graduate level education or equivalent.

If interested, please apply today or share with potential candidates.

Contact:

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