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Customer Service Team Leader - Hybrid & Growth
Posted 3 hours 16 minutes ago by Blackburn with Darwen Council
Permanent
Full Time
Customer Service Jobs
Lancashire, United Kingdom
Job Description
Blackburn with Darwen Council is seeking a Customer Services Team Leader to lead a frontline team across telephony, email, chat, and face-to-face enquiries. You will drive high-quality, empathetic service and support continuous improvement, with a focus on staff wellbeing and effective service delivery.
Responsibilities include coaching, performance management, and ensuring SLAs and KPIs are met, while supporting the council's digital transformation goals and multi-channel coverage.
Blackburn with Darwen Council
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