Customer Service Team Leader - Hybrid & Growth

Blackburn with Darwen Council is seeking a Customer Services Team Leader to lead a frontline team across telephony, email, chat, and face-to-face enquiries. You will drive high-quality, empathetic service and support continuous improvement, with a focus on staff wellbeing and effective service delivery.

Responsibilities include coaching, performance management, and ensuring SLAs and KPIs are met, while supporting the council's digital transformation goals and multi-channel coverage.