Customer Service Specialist

Our client is looking for a Customer Service Specialist to join theircentre in Ashbourne, this isanewpositionforour clientin their automotive centres nationwide.It'sa front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, trainingprogrammeand career progression.

Location: Ashbourne

Pay / salary: Basic: £30,000+bonus £500 per monthOTE: £36,000

Job type: Permanent /Full timerole

Shift and schedule: Monday to Friday08.30and17.30(Set day off in the week)Saturdays 08:30 -16:00

Benefits for theCustomer Service Specialist role:

• Bonusscheme up to £6,000 per year
• Full training provided
• 32 days holiday includingBank Holidays
• Extensiveon-goingtraining programme
• Career development:training andCompany growthto boost careerprogression
• Staff discounts on servicing, tyres, and MOTs
• Life Insurance
• Pensionscheme
• Employee Assistant Program
• Longservicerecognition,enhancematernity andpaternityleave
• Retail vouchers,eyecarevouchers,buy/sellholidays,flujab,cycle towork scheme,Company events

Job Responsibilities

• Own the complete in-centre customer journey from arrival through to departure and future bookings
• Deliver outstanding, consistent, and memorable service that builds advocacy andloyalty
• Proactively manage customer expectations, handle queries professionally, and resolveenquiries andcomplaints with care and speed
• Maintain impeccable front-of-house presentation, merchandising, and brand standardsat all times
• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team

Whatyou'llneed to a be considered for therole

• Proven experience in a customer-facing sales, advisory, or service role (for exampleretail, automotive, hospitality, or professional services)
• Demonstrabletrack recordof building rapport, handling objections, and closing sales ethically
• Strong verbal and written communication skills with the ability to explain technical information clearly and honestly(training provided)
• Customer-first mindset with genuine passion for delivering outstanding experiences
• High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer
• Ability to learn andretaindetailed product knowledge across tyres, MOT,servicingand related areas(full trainingprovided)
• Resilient, adaptable, and calm under pressure in a fast-paced retail environment
• Collaborative team player who supports colleagues and shares knowledge
• No driving licence required