Customer Service Specialist

• Must have proven Customer service office experience
• Excellent Communicator, written and verbal
• Highly organised

Customer Service SpecialistHayes, MiddlesexSalary £31,00012-month fixed-term contractFull-time (40 hours per week, shifts between 08:00-19:00, Monday-Sunday) Immediate start!The OpportunityWe're looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance.You'll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.About You

• Proven experience in a customer service or aftercare role
• Strong communication skills, both written and verbal
• Confident handling challenging conversations with empathy and professionalism
• Highly organised with strong attention to detail
• A natural problem-solver who can get to the root of issues quickly
• Comfortable working both independently and as part of a team
• Adaptable, proactive, and keen to improve processes

Key Responsibilities

• Make outbound calls to customers following product delivery to ensure satisfaction
• Support customers considering returns, providing guidance and solutions
• Handle inbound queries via phone, live chat, and digital channels
• Resolve customer issues efficiently, from initial contact through to resolution
• Manage returns, refunds, and delivery-related concerns
• Maintain accurate records using internal systems
• Respond to customer feedback across platforms including reviews and social media
• Work closely with internal teams to resolve queries and improve processes
• Contribute to team knowledge sharing and support cross-training activities

What's on Offer

• Salary of £31,100
• 12-month contract with immediate start
• A collaborative and supportive team environment
• Opportunity to develop your customer service and problem-solving skills