Customer Service Specialist

Posted 4 hours 21 minutes ago by Parkside Office Professional

£30,000 - £31,100 Annual
Contract
Full Time
Customer Service Jobs
South West, United Kingdom
Job Description
  • Must have proven Customer service office experience
  • Excellent Communicator, written and verbal
  • Highly organised
Customer Service SpecialistHayes, MiddlesexSalary £31,00012-month fixed-term contractFull-time (40 hours per week, shifts between 08:00-19:00, Monday-Sunday) Immediate start!The OpportunityWe're looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance.You'll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.About You
  • Proven experience in a customer service or aftercare role
  • Strong communication skills, both written and verbal
  • Confident handling challenging conversations with empathy and professionalism
  • Highly organised with strong attention to detail
  • A natural problem-solver who can get to the root of issues quickly
  • Comfortable working both independently and as part of a team
  • Adaptable, proactive, and keen to improve processes
Key Responsibilities
  • Make outbound calls to customers following product delivery to ensure satisfaction
  • Support customers considering returns, providing guidance and solutions
  • Handle inbound queries via phone, live chat, and digital channels
  • Resolve customer issues efficiently, from initial contact through to resolution
  • Manage returns, refunds, and delivery-related concerns
  • Maintain accurate records using internal systems
  • Respond to customer feedback across platforms including reviews and social media
  • Work closely with internal teams to resolve queries and improve processes
  • Contribute to team knowledge sharing and support cross-training activities
What's on Offer
  • Salary of £31,100
  • 12-month contract with immediate start
  • A collaborative and supportive team environment
  • Opportunity to develop your customer service and problem-solving skills