Customer Service Specialist - German OR French speaking

Customer Service Specialist - German or French speaking

Location: Amersham (hybrid working - 3 days per week onsite).

Contract duration: 12 months.

Pay rate: £15.59 per hour (via PAYE) - 37.5 hours per week.

Preference for candidates who are bilingual in English and German OR French.

Key accountabilities

• Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
• Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
• Invoicing of service interventions
• Dispute handling
• Deep dive into stock discrepancies and follow up
• Physical inventory support
• Activating contracts within in-house systems
• Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
• Provide excellent customer service for customers, both internal and external
• Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner
• Provide knowledge and accurate information to customers
• Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures

Experience, skills and qualifications

• Written and oral fluency in English (an additional European language Spanish, Italian or French preferable)
• Excellent communication and interpersonal skills
• Excellent organisational skills and ability to prioritise workload
• Problem solving skills, initiative, proactive/pre emptive and strong attention to detail
• Competent MS Office skills and be comfortable working with different systems
• Previous client and customer service experience
• Ability to work well in a busy customer service environment
• Attention to detail and ability to prioritise
• Flexibility and willingness to work as a team member