Customer Service Representative (with Bonus!)

Are you motivated to deliver outstanding customer service, make a real impact, and earn a bonus for your hard work? If you're ready to be rewarded for what you do best and be part of a team that goes out of their way to make you feel valued and appreciated, this could be the perfect role for you!

This is an exciting opportunity; due to our ongoing success we are looking for new Customer Service Representatives to join us on a full time basis. Even if you don't know much about cars or tyres, don't worry-we'll teach you everything you need to know. If you're driven, a good communicator, and enjoy finding solutions, you'll do great here.

Experienced in outsourced maintenance services for the automotive sector, at i247 Group everything We Do' is guided by our core values: People, Passion, Delivery and Solutions.

• We believe in the power of our people- recognising them as our greatest asset and investing in their growth and well-being.
• We're driven by passion-to do better, go further, and make a meaningful impact.
• And we consistently deliver-finding smart solutions that keep our clients' vehicles and drivers moving.

Why Join the Team?

We know that great work happens when you enjoy what you do and feel connected to the people around you. That's why we invest in a culture that brings people together. With an Employee Net Promoter Score of 9.14/10 and an internal eNPS of 66 (50+ is excellent), our team feedback speaks for itself. We celebrate wins, support each other, and there is always something exciting happening.

Here are just some of the benefits of working with us;

Bonus Scheme - Earn rewards for your hard work. Our bonus scheme is designed to recognise and appreciate your contributions to the company's success.

Discounted Gym Membership - Wellness that works for you

Cycle to Work Scheme and Free Nearby Parking - Making your commute easy

Regular Treats and Incentives - We love a bit of friendly competition and take a personalised approach to recognising your efforts with our 'treat' scheme (you tell us what you like, and we'll reward you with it!)

Supportive Management - Approachable, friendly, and always in your corner

Quarterly Events & Charity Involvement - From team socials to our infamous Christmas party

Birthday Day Off - Paid day off to celebrate YOU (after one year of employment)

Dress for Your Day - Casual, comfortable, and confident

Employee Assistance Programme & Mental Health First Aiders - For support when you need it

Career Development - We grow when you do

What will I be doing?

This role is all about helping drivers stay on the road by providing top-notch support.

You'll be part of our friendly Tyre team, working on a customer specific dedicated team, offering help to our drivers, solving problems, and making sure they feel looked after.

Here's what that looks like day-to-day:

• Answering calls to drivers who need help and support
• Providing support & solutions to get vehicles back on the road
• Using our system to book appointments, authorise work carried out by our suppliers and various other admin tasks
• Working with your team to be part of The BEST Team, delivering and meeting our customers requirements.

When and where will I work?

Full-time: Monday to Friday, an 8 hour shift scheduled between 7am & 6pm with one weekend day per month, with a weekday off in return (meaning you'll get one weekday off per month to run errands, attend appointments, or just enjoy a quieter day to yourself!)

This is a hybrid role. You'll begin onsite at our Poole office during your probation period. After that, you can work from home 1-2 days a week, based on performance.

Do I need experience?

While previous office or admin experience is great, it's not essential. We'll provide full training and then development opportunities once you're up to speed. All we ask is that you have a willingness to learn, a strong team ethic and a friendly, enthusiastic approach to our customers.

If you're excited to be part of a growing company that prioritises its people and values the difference we make, we'd love to hear from you!