Customer Service Co-Ordinator

Customer Service Coordinator Telford office based Monday Thursday 0830-16.30

Hourly pay rate £13 - £14 depends on experience. Initially 1 year contract. BRAND NEW POSITION. Would you like to work in the Telford base of a global business where you will be valued, receive excellent training, support and be kept busy with a variety of tasks?

If the answer is yes, this is the job for you. This is a really great opportunity to join a business who have a solid foot in the past as well as an exciting future.

Working within a busy, friendly and supportive team environment and for a global electronics company, you will have responsibility for a variety of task once trained.

Job role / details

• Provide sub-contract quotes to customers
• Manage and prioritise customer orders and communicate status
• Answer customer queries and relay information
• Release Service Orders to suppliers for outsource work
• Liaise with logistics to verify order progress
• Monitor job turnaround time to ensure customer SLA is met
• Update internal system notes for individual jobs
• Generate requisitions, purchase orders and overall scheduling
• Review supplier quotes and order confirmation status to ensure orders meet customer timescale
• Ensure all daily administration is completed accurately and in the time required

Qualifications

• Be able to work in a fast moving office environment
• Exceptionally focused and detail-oriented
• Understand purchasing and customer service process
• Have advanced IT skills
• Have strong multi-tasking and prioritisation skills
• Have previous work experience in office based customer service job