Customer Service Representative United Kingdom (Remote) $48,100 - $62,200 per year

Customer Service Representative United Kingdom (Remote) $48,100 - $62,200 per year

MatchAwards is hiring a Remote Customer Service Representative to join its vibrant support team. This part-time opportunity is ideal for empathetic problem-solvers who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. The role offers competitive pay, performance incentives, and comprehensive training-including in emerging areas like cryptocurrency.

Job Title: Customer Service Representative
Company: MatchAwards
Location: United Kingdom (Remote)
Salary: $48,100 - $62,200 per year + Bonus, Commission
Contract Type: Part-Time
Hours: Flexible
Department: Customer Support
Job Reference: Not specified
Closing Date: Not specified
DBS Requirement: No

About the Company

MatchAwards is a dynamic and forward-thinking company focused on delivering high-quality service across its platforms. With a collaborative culture and commitment to innovation, the company supports professional growth and values customer satisfaction as a strategic priority.

Role Overview

As a Remote Customer Service & Support Specialist, you will be the first point of contact for customers, helping resolve inquiries and ensuring a smooth experience across communication channels. You'll work closely with internal teams to provide fast, effective solutions and contribute to a positive brand reputation.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat
• Provide accurate information about products, services, and pricing
• Collaborate with internal departments to resolve issues efficiently
• Maintain professionalism and empathy in all customer interactions
• Document interactions and follow up as needed

Required Skills and Experience

• 1-3 years of experience in customer service or related field
• Strong multitasking and organisational skills
• Ability to work independently in a remote setting
• Basic understanding of cryptocurrency (training provided)
• Experience in tech or fintech support environments
• Familiarity with CRM or support ticketing systems

What We Offer

• Competitive salary with bonus and commission potential
• Fully remote work environment
• Flexible part-time hours
• Comprehensive training and onboarding
• Supportive team culture and growth opportunities

MatchAwards is committed to fostering an inclusive workplace. Applications are welcome from all backgrounds, and the company supports equal access to employment and advancement.

Not specified

Early applications are encouraged due to high interest in this position.