Customer Service Representative

Customer Service Representative - Edinburgh

Salary: £26,000 per annum
Location: Edinburgh
Working Pattern: Monday to Friday
Hours: Full-time
Contract: Permanent

Ready to take your customer service career to the next level?

Are you an experienced Customer Service or Contact Centre professional who enjoys speaking to customers, solving problems and making sure people receive the right support?

We're looking for a confident and customer-focused Customer Service Representative to join an established organisation in Edinburgh, supporting a diverse range of business customers.

This is a fantastic opportunity for someone who enjoys a fast-paced environment, takes pride in delivering great service and wants to build their experience within a professional, supportive organisation.

The Role

As a Customer Service Representative, you'll be a key point of contact for business customers, helping them with a variety of queries and making sure their experience is as smooth and positive as possible.

Every day will be different, with you using your communication and problem-solving skills to understand what customers need and find the right solution.

Your responsibilities will include:

• Handling inbound customer calls and enquiries from business customers
• Understanding customer requirements and providing accurate information and advice
• Taking ownership of customer queries and seeing them through to resolution
• Supporting customers with account, billing and service-related enquiries
• Resolving issues efficiently while maintaining a high standard of customer service
• Updating customer records and internal systems accurately
• Managing more complex or challenging customer situations professionally
• Identifying issues that require escalation and ensuring they are passed to the appropriate team
• Working towards agreed KPIs, quality standards and service levels
• Communicating clearly and professionally with customers across telephone and written channels
• Working closely with colleagues and other teams to resolve customer queries
• Ensuring all customer information and interactions are recorded accurately

Why join?

This is a great opportunity to join an established organisation where you can develop your customer service skills and gain valuable experience working with business customers.

You'll be joining a supportive team where communication, teamwork and customer experience are central to the role.

The role offers:

• £26,000 per annum
• Hybrid working in Edinburgh
• Permanent, full-time employment
• A professional and supportive working environment
• Opportunities to develop your customer service and communication skills
• Valuable B2B customer service experience
• The opportunity to develop your career within an established organisation
• A varied role where you'll deal with different customers and situations every day

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.