Customer Service Representative

London, United Kingdom Posted on 29/04/2025

Bradley David Associates is looking for a customer service representative with excellent communication skills to join our valued client in the City of London.

You will be working for a company that looks after retirement, investment and protection needs of individuals and companies. They offer wealth, insurance and asset management solutions.

You will ensure that the customer is always put first, in line with the companies values.

You will be working as part of a team to enhance customer experiences.

THE IDEAL CANDIDATE WOULD HAVE EXPERIENCE IN CLAIMS / FINANCE / INSURANCE

Responsibilities

• Manage large amounts of incoming calls
• Understand the companies full product range
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Pay and Shifts

• Bonus of 8-12%
• Monday to Friday 9am - 5pm
• Hybrid options available once trained and confident

Skills/Qualifications

• Strong phone contact handling skills and active listening
• Looking for candidates with office customer service experience.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritise, and manage time effectively

What we need from you:

• Previous office based customer service experience
• Minimum of 5 A -C GCSE's (including maths and English)
• Income Protection
• Private Medical Insurance
• Private Life Assurance
• Support to develop yourself within the company