Customer Service Representative

Customer Service Representative

Advertising location: 38/42, Cavendish Street, Barrow-In-Furness, England, LA14 1PZ

Contract type: Part-time

Hours: 12

Salary: £12.75

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend work.

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Benefits

• Competitive benefits: financial benefits and health and wellbeing initiatives
• Annual pay review and eligibility for an annual performance bonus
• 28 days holiday annually (pro rata) plus an extra paid day off for your birthday
• Pension plan with employer match of up to 4%