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Customer Service Representative

Posted 2 hours 4 minutes ago by Eaton Corporation

Permanent

Full Time

Customer Service Jobs

Worcestershire, Redditch, United Kingdom, B97 4

Job Description

Responsibilities

To manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liaisng between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers.
Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.
Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system.
Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals.
Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders.
Maintain knowledge and train others to navigate and manage customer websites.
Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity.
Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer.
Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications.
Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations.

Qualifications

1-3 Years Experience of working in sales, commerical, customer service.
Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies.
ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI).
Excellent communication skills (written and verbal), Customer Service attitude, strong attention to detail, problem solving mindset.