Customer Service Representative
Posted 2 hours 4 minutes ago by Eaton Corporation
Permanent
Full Time
Customer Service Jobs
Worcestershire, Redditch, United Kingdom, B97 4
Job Description
Responsibilities 
- To manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liaisng between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers.
- Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.
- Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system.
- Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals.
- Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders.
- Maintain knowledge and train others to navigate and manage customer websites.
- Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity.
- Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer.
- Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications.
- Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations.
- 1-3 Years Experience of working in sales, commerical, customer service.
- Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies.
- ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI).
- Excellent communication skills (written and verbal), Customer Service attitude, strong attention to detail, problem solving mindset.