Customer Service Representative

Customer Service Representative
Location: Solihull
Role Type: Contract - 3 months
Work Setup: Onsite - 5 days in Solihull (8am-4pm)
Salary: £16 per hour inclusive of holidays

Who We Are

Legal & General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals.

What You'll Do

• Deliver exceptional service, handling sensitive and complex situations with empathy, and act as an escalation point for queries.
• Accurately administer LGHF mortgage business within agreed service levels to meet contractual and departmental requirements.
• Maintain strong relationships with internal and external stakeholders/customers, providing compliant, accurate, and cost-effective solutions to resolve queries.
• Analyse information to make informed decisions, prevent fraud, and ensure transactions comply with financial limits and guidelines.
• Use customer feedback and data to improve practices, enhance the customer experience, and implement effective solutions.
• Proactively detect and implement changes in regulatory and compliance requirements, including data protection, anti-money laundering, breaches, complaints, and control frameworks, integrating them into day-to-day operations. Apply understanding of relevant products and policies to accurately execute complex processes and support a wide range of customer needs.
• Ensure communications are clear, tailored, and actionable under Consumer Duty requirements.
• Take ownership of personal development by enhancing skills, staying current with industry standards, and mentoring junior team members.

What You Bring

• Minimum 5 GCSEs at grade C or above, including Maths and English.
• Strong attention to detail and computer literacy in Microsoft Office.
• Effective team player with strong verbal and written communication skills.
• Previous experience in financial services preferred.
• At least 1 year of experience in customer service and administration tasks.
• Open to candidates from any industry.

What's Next

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.