Customer Service B2B

Wat je gaat doen In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance.

Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.
Your main responsibilities include:

• Managing the Order-to-Cash process
• Maintaining a helicopter view of the full supply chain
• Anticipating issues and proactively coordinating solutions with other teams
• Identifying and assessing customer needs to ensure high satisfaction
• Recording customer issues and performing root cause analysis
• Handling financial disputes and processing credit notes when required
• Ensuring accurate order processing, including month-end closing
• Updating and improving internal procedures

Wat we je bieden

• Monthly salary: €3.445 - €4.137 depending on experience
• 25 vacation days, holiday allowance, and a 13th-month bonus
• Initial period fully on-site for training, followed by hybrid working after a set onboarding period
• Autonomy in managing your own customer portfolio
• A meaningful role within a global company where your work has real impact

Functie-eisen We are looking for a proactive and organized professional with a strong background in customer service and supply chain operations, ready to take ownership and deliver excellence in a dynamic environment.

• Customer Service and Order-to-Cash experience in logistics/supply chain.
• Fluent in English (C1 level);
• Fluent in Italian (C1 level);
• Strong organizational skills and ability to maintain oversight.
• Independent, communicative, and professional in handling responsibilities.

Over het bedrijf

Are you someone who is always on top of things - organized, proactive, and quick to learn?IFF in Tilburg is looking for a Customer Service Representative who takes ownership, manages customer relationships professionally, and maintains oversight of the full Order-to-Cash process.