Customer Service Representative

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Representative (f/m/d) What to expect

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross selling and up selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.

What we are looking for

• 1-2 years' experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Excellent written and verbal communication skills in English, additional languages are a plus.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self motivated and result oriented and a good team worker (cross cultural).
• Takes initiative to expand knowledge for position utilizing all available sources.

What we offer

• 25 days annual leave, (increasing with service to 30 days) plus bank holidays
• Family Friendly policies
• Free parking
• Hybrid working
• Enhanced company pension
• Enhanced Sick Pay
• Employee recognition program
• A wide range of training opportunities through our Mouser University
• Cycle to work scheme
• Company funded Health Cash Plan
• Friend and Family Referral Bonus
• Annual Performance appraisals
• Death in Service Benefit (you may wish to term this as Life assurance)
• Access to Employee Assistance Programme (EAP)

Mouser Electronics

Artisan Building

Hillbottom Road

High Wycombe

Bucks. HP12 4HJ, United Kingdom