Contact Centre Customer Support Representative

Contact Centre Customer Support Representative

Global Leading Technology company looking urgently for a Customer Support Representative in their contact centre.

You will be at the forefront of the customer experience-providing best-in-class support and ensuring every interaction leaves a lasting positive impression.

Job description

• Professionally handle calls from customers and partners worldwide
• Log and manage support cases
• Gather key details to help expert teams resolve issues efficiently
• Guide customers and partners on how to log and manage their own cases
• Assign cases to the appropriate Subject Matter Expert teams
• Deliver timely support across phone, email, and case systems
• Provide initial troubleshooting, product guidance, and solutions

Key experience

• Strong communication skills-you can connect with people at all levels
• A natural problem-solver who asks the right questions
• A team player with the ability to work independently when needed
• Contact centre experience is a bonus, but not essential
• Familiarity with the ServiceNow platform is helpful, but not required

This is your chance to grow your career with a global technology leader, gain valuable experience, and make a real impact in a fast-paced, supportive environment.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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